Introduction
What This Policy Covers
Who We Are
NUVRA is a premium fragrance house based in Lahore, Pakistan. We sell directly to customers across Pakistan via www.nuvra.pk
Your Information
What We Collect
When you place an order we collect your full name, phone number, complete delivery address and payment confirmation details.
How We Use It
Your information is used only to process and deliver your order. We do not use it for any other purpose without your consent.
Data & Security
How We Store It
Your information is stored securely and accessed only by personnel involved in fulfilling your order. We do not store banking or card details on our systems.
Who Can Access It
Only authorized NUVRA team members involved in order processing can access your personal data. We never share it with any third party.
Orders
Payment Information
All orders are prepaid via JazzCash, Easypaisa or bank transfer. Orders are only dispatched after payment is confirmed.
Delivery Information
We deliver across Pakistan. You will be notified via WhatsApp once your order is dispatched with tracking details.
Your Rights
Returns & Refunds
Returns are accepted only with an unboxing video recorded before the seal is broken. Refunds are processed within 3 to 5 business days.
Data Deletion
You may request deletion of your personal data at any time by contacting us via WhatsApp or Instagram DM at @nuvra.pk